Complaints Procedure

We are committed to good governance and management and have in place a number of procedures and policies to ensure we meet this commitment.

A key part of our commitment is our suggestions and complaints process. If you would like to make a suggestion about our firm, service offering, or if something needs to be put right, we want to hear from you.

What happens next?
Once you’ve contacted us and told us about your concern we will investigate it and discuss a resolution with you. If we can’t resolve it straight away we will give you an estimate of how long it should take and who is managing it for you. We aim to resolve all concerns within 3 business days.

If you have raised a concern with us and we have been unable to resolve those concerns with you, depending on the nature of your concern, you can seek independent advice or assistance from:

The Disputes Tribunal
The Tenancy Tribunal
Your Local Citizens Advice Bureau
Your Community Law Centre
The Office of the Privacy Commissioner (for privacy issues) – See our privacy policy.