Frequently asked questions


For property owners

What can you do for me?

Whether you own one property or a portfolio of properties, we offer a full range of innovative and flexible property management and facilities services.
Our solutions are designed to maximise the value of your investment. While providing the highest standard of service to your tenants and are backed by our service guarantee.

Our services include:
• Regular rent reviews to provide you with an accurate estimate of how much your property will rent for
• Marketing and advertising your property for rent using a variety of marketing tools to gain maximum
exposure and quality tenants
• Sourcing and selecting quality tenants to rent your property and managing their needs and requests on
an ongoing basis
• Financial and bond administration ensuring every cent is accounted for
• Tribunal and disputes resolution, managing the legal and disputes process on your behalf
• Collection and monitoring of rent payments and arrears, ensuring you are paid your money promptly
• 24 hour emergency customer service line so that if anything goes wrong, your tenants know who to call
• Regular condition reporting so that you can be assured your property is maintained in good order
• Facilities management services; with access to a range of quality specialised trades and services staff
and contractors. We can arrange all minor or major works on your property

Can you tell me more about your firm?

With the expertise of successfully managing a large real estate portfolio of our own, we know what’s important to property owners and investors. You want peace of mind that your property manager is accessible to both you and your tenants. Is responsive in attending to every detail promptly and proactively.

You want to know that your property manager is knowledgeable about your property and the local area. Also, they are dedicated to maximising the returns and value of your property investment.

Our scale and reach mean we have the expertise and resources to manage your property. Our integrated platform of dedicated property managers, technology systems and access to skilled trades and services combines in the delivery of quality and responsive property management services to provides you with a piece of mind.

What service can my tenants expect from you?

We like to refer to your tenants as our customers, who can expect to receive quality and responsive care and attention 24 hours a day, 7 days a week.

All our customers receive a welcome pack. The pack contains useful information about our firm, being a tenant and what is involved. Such as being aware of their rights and responsibilities, the high quality of service they can expect and how to contact us.

What do I need to know?

All tenancy agreements must comply with the Residential Tenancies Act 1986. And if you are a property owner who is absent from New Zealand for longer than 21 consecutive days, you must appoint an agent to manage your property

What can I expect from my property manager?

Your dedicated property manager is committed to maximising the return on your investment. Providing you and your tenants with quality and responsive property and asset management services.

We are accessible and mobile. That means your property manager is knowledgeable and familiar with your property, your tenants and comparable properties in the town or suburb your property is located.

Where are your areas of service?

Bay of Plenty

Edgecumbe, Kawerau, Matata, Mt Maunganui, Opotiki, Papamoa, Rotorua, Tauranga, Te Puke, Whakatane


Cambridge, Hamilton, Huntly, Matamata

For more information

If you would like to know more then please download our
owners guide to Cusack Partners and how we manage your property.

For rent

What can you do for me?

Whether you are looking to rent your next home, or an existing tenant in one of our properties, we can assist you.

We provide property and facilities management services across a number of cities and towns, marketing for rent properties of all shapes and sizes. You can search available properties at anytime online, email or call us to let us know your requirements and we can assist you in finding your next home.

If you are a tenant in one of the properties we manage, we are committed to providing you with quality and responsive property management services 24 hours a day, 7 days a week.

How do I arrange to view a property you have for rent?

Contact us either by email or phone to arrange an appointment.

Our property managers are mobile and flexible and will always accompany you on viewings through the property of your choice. This gives you and your asset manager an opportunity to meet in person and allow you to ask any questions that you may have.

Where are your areas of service?

Bay of Plenty

Edgecumbe, Kawerau, Matata, Mt Maunganui, Opotiki, Papamoa, Rotorua, Tauranga, Te Puke, Whakatane


Cambridge, Hamilton, Huntly, Matamata

I want to rent a property. What’s involved?

Contact us by either telephone or email.

Your property manager will ask you to complete an application form and provide some supporting documentation, referees are then contacted and you will need to sign a tenancy agreement.

You will also have to pay some initial costs when you sign the tenancy agreement. Your property manager will explain the costs to you in detail and allow you time to think it over.

How long will it take to process my tenancy application?

It should take no longer than 2 business days.

To assist us in assessing your application promptly, please ensure you provide all the information we require and that we can get in touch with your referees.

What can I expect from my property manager?

Your property manager is your main point of contact for all aspects related to renting your property and is committed to making your home a comfortable and safe one. You will always receive a friendly proactive response from your property manager.

Your property manager is there to:

• Assist you in finding your next home, and explain the terms and conditions of your tenancy and all the costs you will have to pay
• Arrange repairs and maintenance, or if it is urgent you can call our 24 hour customer care line for immediate assistance
• Provide information related to your tenancy, such as a statement of account or a reference

For more information

If you would like to know more then please download our tenants guide to Cusack Partners

Didn’t find then answer? Contact us!


Our satisfied clients say

Friendly and Helpful

We chose Cusack Partners because they were friendly and helpful during the sign-up process. They represented value for money and are expert property managers and investors and do not sell real estate.

Our rent is always paid on time and accounted for. We like the fixed fee structure that provides us with certainty that there will be no hidden costs.

Overall, we are very happy with all aspects of service from Cusack Partners. I like that we can contact all levels of your team at any time. Also, I appreciate the friendly and professional approach from whomever we have been in contact with. I have and will continue to recommend your property management company to friends and family.

Louise Taylor & Merrin Pearse

Hong Kong

Simple and Easy

I moved to Cusack Partners because I had dealt with Alayna before when she had managed my property in Whakatane. My tenants are a challenge and I had no confidence in the people after Alayna left.

I felt confident in your company after talking to Alayna and your pricing is good. This is why I moved my other properties to your company as well.

Signing up was simple, carefree and easy and I have no hesitations whatsoever in recommending Cusack Partners to others.

Rikki Robins


Extremley Happy and No Regrets

Before I hired Cusack Partners to manage my properties I was concerned that they might over promise and under deliver and that I would be billed hidden costs and charges.

However, I can say that has not happened and I do not regret hiring Cusack Partners as my property managers. I can recommend them to anyone looking to hire expert property managers.

I have been extremely happy with Cusack Partners' management of my rental properties. Queries are answered promptly, properties are inspected regularly, rent payments are made on time. Communication lines are always open and I feel like Cusack Partners look after my properties as if they were their own.

Jackie Pirihi


Recommend Others to Cusack Partners

I have no regrets hiring Cusack Partners as my property managers. My property is regularly inspected and I have confidence that any issues are always being dealt with.

I can recommend others to Cusack Partners as the people are always easy to get a hold of, friendly and make me feel at ease as if nothing is ever a problem.

They represent value for money and the sign-up process was simple and carefree. Having Cusack Partners manage my property saves me a lot of time and stress.

Ryan Hayward


cusack partners

Lovely Sunny and Warm Home

Price : $350.00

Bay of Plenty • Edgecumbe • Katikati • Kawerau • Matata • Mt Maunganui • Opotiki • Papamoa • Rotorua • Tauranga • Te Puke • Whakatane • Waikato • Cambridge • Hamilton • Huntly • Matamata

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