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Maintenance Plus – Easy for Tenants

Your property manager at Cusack Partners is now using Maintenance Plus for all maintenance activity.

This means a much faster and easier way to lodge and track maintenance requests with your property manager.

Its FREE for you to join and use Maintenance Plus, if not already, please request from your property manager a link to receive a Welcome to Maintenance Plus email with a link to set your password for access.

Maintenance Plus has simplified the way maintenance requests are logged. Tenants can simply download the app so they can log jobs in less than 60 seconds. Attach pictures and videos of the issue so the property manager can see the problem and action it with a minimum of fuss.

The Tenant will be kept up to date with approvals for the job and can even schedule a time with the service provider that best suits them via the in-app calendar. Once the service provider is on the way Tenants receive a notification, map tracking and ETA so they can be there when they are needed rather than spending time waiting around. Once work is completed, there is a feedback system to rate the work and service provider.

If a Tenant needs to book a plumber, cleaner, a gardener or they have locked themselves out – they can use the same app to post jobs for the property, or any property for that matter using the same great tools.

Some great features for Tenant

  • Use the mobile app to post, update, monitor, schedule and give feedback on maintenance tasks. 1 minute job posting and real time push notifications for all maintenance tasks, gives you the tools you need.
  • A service provider can share its schedule and tenants can select a time that works best. Once confirmed they are sent a push notification and a calendar invite confirming the appointment.
  • Tenants can use the app and post an issue using the same trades that the property manager trusts. If a trade is needed urgently, you can use our trade marketplace, have a chat and award the request.
  • Tenants no longer have to call or email requests. Posting a job on the app takes less than a minute and the Tenant can capture any pictures or videos of the issue so that it can be identified, quoted and completed rapidly.
  • Tenants won’t be kept in the dark about service providers arrivals. In the app you can see if they are on time and their ETA to get to the job. Plan your day around what is happening rather than what may happen.
  • You want a great job and we want great service providers. At the completion of your job whether it is for a property manager or tenant, you can provide feedback and ratings for the service provider that completed the task.
  • You can download the mobile app below or post maintenance requests via Email (maintenance@maintenanceplus.com.au), SMS (+61480019119), Phone (+61272018303), Whatsapp (+61480019292) and Facebook Messenger

If you have any questions for your property manager about the new way of maintenance, please reach out to them.