Frequently asked questions

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For property owners

For rent

What can you do for me?

Whether you are looking to rent your next home, or an existing tenant in one of our properties, we can assist you.

We provide property and facilities management services across a number of cities and towns, marketing for rent properties of all shapes and sizes. You can search available properties at anytime online, email or call us to let us know your requirements and we can assist you in finding your next home.

If you are a tenant in one of the properties we manage, we are committed to providing you with quality and responsive property management services 24 hours a day, 7 days a week.

How do I arrange to view a property you have for rent?

Contact us either by email or phone to arrange an appointment.

Our property managers are mobile and flexible and will always accompany you on viewings through the property of your choice. This gives you and your asset manager an opportunity to meet in person and allow you to ask any questions that you may have.

Where are your areas of service?

Bay of Plenty

Edgecumbe, Kawerau, Matata, Mt Maunganui, Opotiki, Papamoa, Rotorua, Tauranga, Te Puke, Whakatane

Waikato

Cambridge, Hamilton, Huntly, Matamata

I want to rent a property. What’s involved?

Contact us by either telephone or email.

Your property manager will ask you to complete an application form and provide some supporting documentation, referees are then contacted and you will need to sign a tenancy agreement.

You will also have to pay some initial costs when you sign the tenancy agreement. Your property manager will explain the costs to you in detail and allow you time to think it over.

How long will it take to process my tenancy application?

It should take no longer than 2 business days.

To assist us in assessing your application promptly, please ensure you provide all the information we require and that we can get in touch with your referees.

What can I expect from my property manager?

Your property manager is your main point of contact for all aspects related to renting your property and is committed to making your home a comfortable and safe one. You will always receive a friendly proactive response from your property manager.

Your property manager is there to:

• Assist you in finding your next home, and explain the terms and conditions of your tenancy and all the costs you will have to pay
• Arrange repairs and maintenance, or if it is urgent you can call our 24 hour customer care line for immediate assistance
• Provide information related to your tenancy, such as a statement of account or a reference

For more information

If you would like to know more then please download our tenants guide to Cusack Partners

Didn’t find then answer? Contact us!

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Our satisfied clients say

Friendly and Helpful

We chose Cusack Partners because they were friendly and helpful during the sign-up process. They represented value for money and are expert property managers and investors and do not sell real estate.

Our rent is always paid on time and accounted for. We like the fixed fee structure that provides us with certainty that there will be no hidden costs.

Overall, we are very happy with all aspects of service from Cusack Partners. I like that we can contact all levels of your team at any time. Also, I appreciate the friendly and professional approach from whomever we have been in contact with. I have and will continue to recommend your property management company to friends and family.

Louise Taylor & Merrin Pearse

Hong Kong

Simple and Easy

I moved to Cusack Partners because I had dealt with Alayna before when she had managed my property in Whakatane. My tenants are a challenge and I had no confidence in the people after Alayna left.

I felt confident in your company after talking to Alayna and your pricing is good. This is why I moved my other properties to your company as well.

Signing up was simple, carefree and easy and I have no hesitations whatsoever in recommending Cusack Partners to others.

Rikki Robins

Toatoa

Extremley Happy and No Regrets

Before I hired Cusack Partners to manage my properties I was concerned that they might over promise and under deliver and that I would be billed hidden costs and charges.

However, I can say that has not happened and I do not regret hiring Cusack Partners as my property managers. I can recommend them to anyone looking to hire expert property managers.

I have been extremely happy with Cusack Partners' management of my rental properties. Queries are answered promptly, properties are inspected regularly, rent payments are made on time. Communication lines are always open and I feel like Cusack Partners look after my properties as if they were their own.

Jackie Pirihi

USA

Recommend Others to Cusack Partners

I have no regrets hiring Cusack Partners as my property managers. My property is regularly inspected and I have confidence that any issues are always being dealt with.

I can recommend others to Cusack Partners as the people are always easy to get a hold of, friendly and make me feel at ease as if nothing is ever a problem.

They represent value for money and the sign-up process was simple and carefree. Having Cusack Partners manage my property saves me a lot of time and stress.

Ryan Hayward

Christchurch

cusack partners

Bay of Plenty • Edgecumbe • Katikati • Kawerau • Matata • Mt Maunganui • Opotiki • Papamoa • Rotorua • Tauranga • Te Puke • Whakatane • Waikato • Cambridge • Hamilton • Huntly • Matamata

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