We are committed to good governance and management and have in place a number of procedures and policies to ensure we meet this commitment.
A key part of our commitment is our suggestions and complaints process. If you would like to make a suggestion about our firm, service offering, or if something needs to be put right, we want to hear from you.
What happens next?
Once you’ve contacted us and told us about your concern we will investigate it and discuss a resolution with you. If we can’t resolve it straight away we will give you an estimate of how long it should take and who is managing it for you. We aim to resolve all concerns within 3 business days.
If you have raised a concern with us and we have been unable to resolve those concerns with you, depending on the nature of your concern, you can seek independent advice or assistance from:
The Disputes Tribunal
The Tenancy Tribunal
Your Local Citizens Advice Bureau
Your Community Law Centre
The Office of the Privacy Commissioner (for privacy issues)
Cusack Partners Ltd is committed to ensuring that we handle personal information in accordance with the Privacy Act 1993.
The information that Cusack Partners Ltd collects from individuals is held in accordance with the Privacy Act 1993 and in particular, the Privacy Principles contained in that Act.
Cusack Partners Ltd may collect personal information in a variety of ways, including via consumer promotions, surveys and recordings of customer service, credit control, sales and other telephone calls.
We may use it for the purposes of:
Confirming your identity
Supplying clients and customers with any other products or services they have requested
Administering client and customer accounts; credit checking and debt collection
Improving our customer service, including monitoring and following up queries and complaints
Improving our online services and website
Informing you or contacting you regarding our products, brands, special offers, publications and other promotions we think you may be interested in
Commissioning a market research company to carry out a study on our behalf
Enforcing Cusack Partners Ltd rights under its contracts with clients and customers
Security of your information
Cusack Partners Ltd takes all reasonable steps to ensure that all information it collects, uses or discloses is accurate and stored in a secure environment accessed only by authorised persons for legitimate business purposes.
Disclosure of your information
Cusack Partners Ltd will not disclose or distribute any personal information without the consent of the person concerned or within the limits contained in the Privacy Act. In order to fulfill the purposes listed above, Cusack Partners Ltd may disclose your information to (but not limited to) the following;
Agents who are responsible for carrying out on Cusack Partners Ltd behalf any of the purposes listed above:
Credit risk assessment agencies / debt collection agencies
Cusack Partners Ltd legal and financial advisors
The Department of Building and Housing
Market research companies
Related Cusack Partners Ltd companies
Destruction of your information
Cusack Partners Ltd takes all reasonable steps to ensure your personal information is appropriately disposed of once it is no longer needed for the purpose for which it was collected.
Access to your information
You may request an inspection, update or correction of the personal information we hold about you, or lodge a complaint by contacting Cusack Partners Ltd Privacy Officer.
Our satisfied clients say
No Hidden Costs
Before we hired Cusack Partners were worried about their trustworthiness and honesty, particularly for collecting the rent from my tenants and paying it to me, on time and accounted for. When Alayna left her last company we encountered many difficulties with the new manager so we did some research on the internet and tracked her down and signed with Cusack Partners. Since then we have no hesitation in recommending Cusack Partners to others. You always pay the rent on time and it is always accounted for, you keep us updated and at ease and we like the fixed fees that represent value with no hidden costs. It is nice not having to worry about our property. Thanks.Gary & Suzanne Smith
I do not regret hiring Cusack Partners as my property manager and I would recommend you to anyone looking to hire expert property managers.
I have been very pleased with the way in which property inspections have been carried out. They have been both regular and thorough, and any issues have been brought to my attention. I have also had regular rent reviews and my rent amount has gone up according to the way the property market has been going.
I have had a really stress free time in dealing with your property management, and have always received payments on time. Whenever I have had to deal with the property manager, I have had a response either by email or text message very promptly.
Saving Time and Stress
I can recommend Cusack Partners to others looking for a new property manager for a number of reasons.
My rent is always accounted for and paid to me on time. When I contact them always receive a prompt reply to my query and I am kept regularly up updated by them and have confidence that if there are any issues with my property or tenants Cusack Partners are dealing with the issue, saving me a lot of time and stress.
Respect and Dignity
The property manager I had gave up managing properties and she put me with Cusack Partners, prior to that I had never heard of them.
I do not regret hiring Cusack Partners as my property managers and would recommend them to anyone looking to hire new property managers. The people at Cusack Partners are always friendly and make me feel at ease as if nothing is ever a problem and my tenants are treated with respect and dignity.Jim Russell
Bay of Plenty • Edgecumbe • Katikati • Kawerau • Matata • Mt Maunganui • Opotiki • Papamoa • Rotorua • Tauranga • Te Puke • Whakatane • Waikato • Cambridge • Hamilton • Huntly • Matamata