Tenants Questions Answered

How do I book to have something fixed.

Our online maintenance system makes booking in tradies to fix things easy. You can us the mobile app or online login to post, update, monitor, schedule and give feedback on maintenance tasks. A service provider can share its schedule and tenants can select a time that works best for them. Find out more here: Maintenance.

How do I pay my rent

You can pay your rent online into Cusack Partners Trust Account number

02 0488 0141762 01

Or in person at any branch of the BNZ bank.

Please ensure you quote your customer number as the reference on your payment.

Automatic payments

The simplest way to pay your rent each week is by automatic payment.

Download this automatic payment form and all you need to do is complete your details, sign it and lodge it with your bank.

What can I expect from my property manager?

Your property manager is your main point of contact for all aspects related to renting your property and is committed to making your home a comfortable and safe one. You will always receive a friendly proactive response from your property manager.

Your property manager is there to:

• Assist you in finding your next home, and explain the terms and conditions of your tenancy and all the costs you will have to pay
• Arrange repairs and maintenance, or if it is urgent you can call our 24 hour customer care line for immediate assistance
• Provide information related to your tenancy, such as a statement of account or a reference

How long will it take to process my tenancy application?

It should take no longer than 2 business days.

To assist us in assessing your application promptly, please ensure you provide all the information we require and that we can get in touch with your referees.

I want to rent a property. What’s involved?

To apply to rent our properties you need to complete this online form: Apply to Rent.

You will also have to pay some initial costs when you sign the tenancy agreement please call us to discuss this. Your property manager will explain the costs to you in detail and allow you time to think it over.

Where are your areas of service?

Bay of Plenty

Edgecumbe, Kawerau, Matata, Mt Maunganui, Opotiki, Papamoa, Rotorua, Tauranga, Te Puke, Whakatane


Cambridge, Hamilton, Huntly, Matamata

How do I arrange to view a property you have for rent?

You will be required to fill out our online form to apply for rent before you can view any of our properties. Apply to Rent.

Contact us either by email or phone to arrange an appointment. Our property managers are mobile and flexible and will always accompany you on viewings through the property of your choice. This gives you and your asset manager an opportunity to meet in person and allow you to ask any questions that you may have.

What can you do for me?

Whether you are looking to rent your next home, or an existing tenant in one of our properties, we can assist you.

We provide property and facilities management services across a number of cities and towns, marketing for rent properties of all shapes and sizes. You can search available properties at anytime online, email or call us to let us know your requirements and we can assist you in finding your next home.

If you are a tenant in one of the properties we manage, we are committed to providing you with quality and responsive property management services 24 hours a day, 7 days a week.